Frequently Asked Questions

Sustainability

What type of wax do you use?

What type of oil do you use?

What type of packaging do you use?

Order

How can I check the status of my order?

Can I make changes to my order after it has been placed?

Delivery

Delivery & Cost

What is the expected delivery time?

How can I track my order?

What happens if I am not home when the delivery is made?

Refunds & Returns

What is your refund policy?

How do I return an item?

When will I receive my refund?

What is your privacy policy?

General Questions

How can I contact customer service?

Where can I find information on promotions and discounts?

Do you provide services for weddings, special events or corporate gifts?

How do I create an account?

How do I reset my password?